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How can I paid the granada traffic fine online

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Lijiasheng:
Hello, I visited granada last month and unfortunately got a traffic fine email today. Since I had already left Spain, i am wondering if I can pay the bill online. I saw some one can paid via www.dgt.es however i was fail many time for wrong record number(require 12 digit, but 9 in my letter, like 21454/2017) 
Pls help me :(
thank you

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